Managed Service Architect
PEOBASE Ltd
Central, Hong Kong
3天前

Responsibilities

  • Analyse, understand and document client requirements and map the required services to existing operational services to create an Managed Services for clients using approved cost models
  • Interact with Global clients and apply an advanced level of service and market understanding to provide solutions
  • Position Managed Services solutions within existing and prospective clients
  • Lead in scope of work determination, services pricing models and analysis of RFP / RFI’s
  • Work with the Managed Service pursuit team to define a roadmap and milestones for client engagement, including the transition planning and service delivery team involvement
  • Remain focused on understanding client’s requirements and work with the other global and regional service teams to create global proposals and services solutions that leverage company’s global footprint
  • Promote best practice and knowledge management and develop a profile as a technical leader in the Managed Service solution area
  • Involved in developing new products and services by working with clients to understand their requirements and with the various Lines of Business (LOB’s), product development and delivery teams to consolidate solution into proposals and of statements of work
  • Requirements

  • Degree Holder in Information Technology or related disciplines
  • At least 10 years experience, with at least 5 years in IT Service Company
  • ITIL is a must
  • Knowledge of IT outsourcing is preferred; particularly in the areas of Service Desk, Server and Data Center Management, Infrastructure Monitoring and SOC
  • PMP and CISSP certification are preferred
  • Excellent client engagement and interpersonal skills
  • Strong presentation and communication skills
  • Strong analytical skills and technical capability across range of solutions
  • Our Client

    One of the global information technology services provider that has 25,000+ staffs worldwide and focus on network integration, security solutions, data centre solutions, converged communications, etc, is now seeking a Senior Sales Manager to join their professional team in Hong Kong.

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