Admissions Supervisor - LEGOLAND Discovery Centre - Hong Kong
K11 MUSEA, Victoria Dockside, 12 Salisbury Road, Tsim Sha Tsui, Kowloon
Buildyourself an exciting future at the LEGOLAND Discovery Centre Hong Kong!
Be a part of the Merlin magic by joining us as our Admissions Supervisorbased in our brand new LEGOLAND Discovery Centre in Hong Kong, as the attraction is not yet open, this is a great opportunity to join us as we get ready to open our doors.
Wehire and empower smart people who love what they do. Now’s your chance tojoin us!
Scope of Job :
Provide a friendly, efficient and helpful service to customers at alltimes. This role should strive to actively maximise visitor spendsthroughout the year to exceed budgeted targets through product knowledge andeffective up-selling and show initiative and proactively assist admissions teamteams whenever needed.
This role will ensure the entrance, queue lines andAdmissions areas running efficiently and all hosts are meeting sales targets.
All areas should be maintained and kept in a clean and tidy manner throughoutthe day.
Key Objectives :
To be courteous, pleasant and approachable at all times when dealing withour guests in order to help drive sales and leave the guest with a positivememory.
Be passionate by your role and understand how it fits in with the business andensure this is filtered through the team accordingly.
To Lead the Admissions team and to contribute your ideas and team ideas torelevant staff across the attraction. - To act as Duty Manager as required
Monitor sales and feedback appropriately to the team to ensure they knowtheir targets and strive to exceed them.
Assist guests and help them in purchasing their tickets and communicatepromotional lines such as combination tickets & MAP.
Receive feedback from the team to develop successful methods of promoting andimproving the department through regular meetings.
Ensure that the Mystery Visit criteria are adhered to at all times and teammembers are trained to follow the criteria.
Train and assist the team in managing the queues as and when required.
Train and assist the team in correct operation of the till system.
Ensure that all cash handling and till processes are carried out in line withthe Merlin guidelines.
Provide guests with correct information regarding queue lengths and tickets
Co-ordinate and manage the smooth flow of customers through the attraction,maximising throughputs with strong queue management skills.
Address any external queuing concerns and work closely with the OperationsManager to ensure all issues are resolved with a minimal impact to those thatmay not be visiting the attraction.
Act as a Fire Marshal to co-ordinate an area-specific evacuation of both staffand customers.
Act as a Duty First Aider should anyone require assistance. (training provided)
Actively promote an efficient and friendly working ethic.
Assist the team with duty management where necessary.
About you :
Preferably at least two years within admissions or similar supervisory role
Knowledge of Accesso and / or Ticketing & Reservation System for attractions would be ideal
You mustbe flexible and work well under pressure
You haveexcellent communication and motivational skills
You arehappy to work most weekends and holidays as these are our busiest times
You speak Cantonese and English (as this would be a definite plus)
This is a really great role in a brand new attraction - apply now!