Customer Analyst (Public Segment)
The Hong Kong Jockey Club
Hong Kong

The Department

Our Customer Management (Public Segment) Department is to collaborate with various departments of the Club in achieving the Club's objective of Total Customer Satisfaction.

We are looking for high caliber professional to join our team.

You will :

  • perform statistical data analyses and advise actionable insight from the result on business issues
  • prepare and evaluate business performance result for management
  • set KPIs and track performance of marketing segments
  • support customer management projects on customer targeting, lists preparation and analysis
  • provide data analytic service to other departments of the Club
  • You should have :

  • degree, preferably in Statistics, Quantitative Analysis, Computer Science, Data Science or equivalent, with minimum 3 years of relevant experience in statistical customer analysis
  • experience with relational database, able to understand, maintain and compose database query scripts
  • to be capable in handling voluminous data and in writing efficient queries, and be experienced in various data transformation techniques to aggregate transactional data
  • strong business acumen and sensitive to consumer market trends
  • to be well-versed with SQL, SAS, VBA, R, C# and other MS Office applications
  • exposure to Big Data analytic e.g. Hadoop is an advantage
  • passion and knowledge of horse racing are distinct advantages
  • Terms of Employment

    The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate.

    Contract renewal will be subject to mutual agreement between the Club and the individual.

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