Senior Officer
HSBC Group
Hong Kong, China
11天前

Description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Officer, Banking Services

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers.

With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high caliber professional to join our branch network as Senior Officer, Banking Services .

Principal responsibilities

  • Assist the Assistant Branch Manager to achieve the assigned KPI of the branch
  • Contribute to cost control by ensuring effective deployment of resources for excellent service delivery
  • Supervise the operation team to provide high quality customer services, and to ensure that all the daily workflows in accordance with external requirements, internal control and compliance
  • Ensure smooth and efficient operation in the branch by monitoring staff’s daily operational activities and regular review and streamline existing workflows
  • Perform staff management and development and organize team building activities to enhance team spirits in the branch
  • Requirements

  • Secondary education or above
  • Minimum 5 years’ banking experience preferred
  • Passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations
  • Excellent communication, interpersonal and coaching skills
  • Proficient in both English and Chinese
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
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