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HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.
HOST combines global expertise and technology to help keep us ahead of the competition. We are currently seeking a high caliber professional to join our team as Senior Development Specialist .
Ensures the compliance with Minimum Operating Standards, including Evergreening, Service Continuity Testing, FIM and Secondary Standards within a Development team.
Drives improvement of overall Service Health by seeking to minimize technical debt, oversee performance measures or monitoring and alerting, driving root cause analysis identification and remediation through the backlog, and capacity forecasting.
Ensures bi directional feedback between Development teams and Infrastructure teams. Drives improved Service Management data quality and capture to facilitate improvements to Root Cause diagnostics and Change Quality, and eliminate repeat or systemic issues.
Collaborates with the Service Management team to continuously embed Service Management best practice across all disciplines.
Ensures participation and coordination of Development teams for problem management and ensuring the resolution of all incidents within the teams.
Ensures Development teams maintain an adequate bench of service recovery managers.
Ensures appropriate service reporting to the business is in place.
Ensures problems are driven through root cause analysis to resolution of the root cause.
Ensures change management processes are followed effectively.
Ensures the Development team's deliverables meet non functional requirements.
Acts as real time incident escalation point for the Development team and is the point of contact within team to interface with the major incidents management team.
Ensure the Development team activities are compliant with the group control framework and owning the efficient remediation of breaches.
Track record in Service Support including a Tier one production system.
Knowledge in Workflow, Content Management and Customer Communication in Linux distributed platform, WAS and Java would be an advantage.
Experience dealing with conflict management.
Previous background dealing with change management.
Ability to act with a scrum mind set, solid understanding of agile methodologies.
Strong ability in influencing, convincing multiple stakeholders cross functionally.
Strong analytical and problem solving skills
Ability in working under pressure
Solid expertise in service management methodologies.
You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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