Assistant Manager
HSBC Group
Hong Kong, China


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Manager, Claim Services Support


Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our department as Assistant Manager, Claim Services Support .

Principal Responsibilities

  • Performs different types of claims support including but not limited to medical report registration / mailing / APS letter preparation / medical report filing, etc.
  • Assists Team Leader, Claims to participate in various ad hoc projects assigned
  • Regular contact with medical service providers to ensure their good quality of performance
  • Provides claims service and support to distribution channels, branches and internal departments concerning claims area
  • Implements relevant claims processes and procedures in comply with regulatory requirements
  • Assists in development, maintenance and enhancement of workflow system, L / 400 system including the user acceptance test, arranging implementation, etc.
  • Gives feedback on claims process, procedures in order to improve efficiency and quality of claims operation
  • Requirements

  • University graduate preferable
  • Minimum of 3 years’ solid experience in life claim services support services
  • Independent and strong job commitment
  • Knowledge in PC applications of software including Words, Excel and PowerPoint preferable
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • 申請
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