A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Manager, Customer Contact Centre (Customer Service), General Banking
Channels Management - Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.
Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our General Banking Services Section as Manager, Customer Contact Centre (Customer Service), General Banking
Lead a team to deliver quality phone banking services and drive the business activities according to business direction
Manage the resources to meet the ever changing customer needs and demand, ensuring that the service KPIs and business targets to be achieved
Monitor and reengineer current operation processes to enhance the team operational efficiency and effectiveness, as well as to mitigate the operational risks
Enhance the team’s capabilities and professionalism by identifying and implementing improvement initiatives
Derive and implement resources development / succession plan to ensure a stable and adequate resources pool for the operations