Key Account Manager
Deliveroo
Hong Kong, Hong Kong
1天前

WHY DELIVEROO?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right?

But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.

Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food.

We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We’re changing the game for riders, restaurants, and consumers.

And we’re still just getting started...

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online.

Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

The Role

Our Account Management team own and manage our restaurant relationships. As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow.

The AMs are a passionate, dynamic group of team players that work well together and cross functionally with other departments.

  • and of course, they’re fun, personable, and great at building relationships!
  • As a key account manager, you will be responsible for :

    Manage a portfolio of Deliveroo’s most strategically important restaurant groups, including high sales volume drivers and global restaurant brands

    Build strong relationships with key stakeholders in your portfolio

    Manipulate and analyze data to drive growth and profitability, both for your partners and for Deliveroo

    Work cross functionally with other departments (Marketing, Operations ,Corporate, Customer Service) to drive new initiatives and problem solve :

    REQUIREMENTS

    Minimum of 5 years of account management experience in a relevant industry

    Good knowledge of the restaurant industry is a plus

    Excellent attention to detail

    Strong interpersonal skills to build and maintain relationships

    Must be fluent in Cantonese and English

    Demonstrate strong competency using Microsoft Office tools and related project / program management applications to drive best practice

    You must be a self-starter and well organised. If you don't have that, you won't excel here

    We are a young company with dynamic growth, so you must be prepared to work hard and show continued commitment and dedication to the business.

    BENEFITS

    Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape

    Open, respectful and fun company culture

    BIG Friday lunches food Deliveroo'd to the office, and tons of team social events

    Deliveroo PLUS - order from Deliveroo with no delivery fee

    Gym and phone subsidies

    Standard health and dental insurance coverage

    Have a real impact on the company’s growth and evolution

    Work with people who love what they do every day

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