Sales Support Associate
Hong Kong, Hong Kong

Sales Support Associate

Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks.

Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.

Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.


Pre-Sales Administration and Transactions Coordination

Coordinates all pre-sales activity for small- and medium-size customers

Collects complete and correct data upfront

Validates data for accuracy

Keeps systems up-to-date with customer information and legal documents

Manages cases according to regional Case Management guidelines

Oversees quote approval process

Assists with New Customer set up

Handles escalation between Sales Support and other internal groups

Operates in the optimized case load range

Works on small projects in addition to everyday role

Customer Engagement

Follows up with customer on required documents and missing information

Ensures Customer PO compliance

Follows up on orders

Assists with customer questions via email or phone

Assists with gathering preliminary QBR info

Complex Deal Support

Project manages single country, large, complex deals

Manages all changes and keeps the quote and documents up to date

Engages cross-functional teams to coordinate requirements against deadlines

Data Integrity

Handles Internal Service Tickets to resolve Credit and Billing issues

Executes Data corrections in Siebel based on fall out report

Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines

Process and Policy adoption and reinforcement

Trains Sales reps on new tools, processes, and policies

Delivers refresher trainings to address knowledge gaps

Communicates process improvements and enhancements to Sales Team


1+ years experience preferred

Bachelor's degree preferred

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


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