Technical Support Officer
Kelly Services Hong Kong Ltd
Hong Kong
source : Monster

Job Description : Responsibilities : -

Responsibilities : -

  • Provide technical support to end users on IT issues ;
  • Install, configure and troubleshoot workstations, mobile devices and IT equipment ;
  • Provide systems support and administration in networks, servers and application systems ;
  • Manage IT assets and assist in IT documentation and process improvement ;
  • Work with vendors in IT projects, and IT equipment / service procurement ;
  • Conduct system / product study and evaluation, prepare project documents (functional specification, UAT, user manual †) ;
  • Monitor scheduled backup and other ad-hoc tasks assigned by supervisors ;
  • Requirements :

  • Degree or Higher Diploma in IT / Computer Science or related disciplines ;
  • Experience in Windows Server (AD, DNS, DHCP), network infrastructure, IT security, Office 365 ;
  • Knowledge in Windows and Mac OS, MS office Applications, ERP system, mobile device, firewall, LAN / WAN and VPN ;
  • Holders of MCP, MCSE, MCITP or CCNA would be advantageous ;
  • Good command of spoken and written English and Mandarin ;
  • Willing to travel upon request
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