Officer, Customer Services (Phone Banking - Credit Card)
Dah Sing Bank
Hong Kong

Responsible for answering customer enquiries, handling customers’ instructions / complaints. Delivers consistent quality and one-stop services to customers

Main Responsibilities :

  • Deliver efficient and quality customer service by handling of customer enquiries / instructions, aftersales support to credit card products
  • Achieve the service standard and objectives set by Management. Service standard and objectives will be varied according to different product type and campaign.
  • Handle and follow up customer’s complaint.
  • Handle customer’s enquiry via different channels e.g. over phones, Internet, mail in andfax in.
  • Refer business to Telesales Team or other sales Comply with internal guidelines, legal and regulatory requirements when delivering job duties.
  • Perform routine clerical duties.
  • To meet the challenge, you should have the following qualifications and attributes :

  • Secondary education with minimum 3 year’s relevant services.
  • Good communication and interpersonal skills.
  • Good command of written and spoken English and Chinese.
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