Responsible for answering customer enquiries, handling customers’ instructions / complaints. Delivers consistent quality and one-stop services to customers
Main Responsibilities :
Deliver efficient and quality customer service by handling of customer enquiries / instructions, aftersales support to credit card products
Achieve the service standard and objectives set by Management. Service standard and objectives will be varied according to different product type and campaign.
Handle and follow up customer’s complaint.
Handle customer’s enquiry via different channels e.g. over phones, Internet, mail in andfax in.
Refer business to Telesales Team or other sales Comply with internal guidelines, legal and regulatory requirements when delivering job duties.
Perform routine clerical duties.
To meet the challenge, you should have the following qualifications and attributes :
Secondary education with minimum 3 year’s relevant services.
Good communication and interpersonal skills.
Good command of written and spoken English and Chinese.