Loyalty Rewards Manager

Corporation

Laichikok, Kowloon

6天前

Loyalty Rewards Manager

Company : Corporation / Salary : $Negotiable

Responsibilities :

The Loyalty Rewards Manager is a key role in the account who work with key client contact to ensure the long term growth and profitability of the Life Style Awards Redemption portfolio and aspires to maintain the leading market positioning.

He / She will manage and oversee the loyalty programme’s redemption operations

Manage redemptions partners on a daily basis and acquire a full understanding of all partners

Closely monitor all categories’ performance and make relevant adjustment or recommendation to the client

Be a key driver for performance analysis with the assistance of internal / external expertise and key driver for tactical promotions on a regular basis to boost sales manage Non-air redemptions team and be accountable for overall team delivery, quality assurance, growth, and continuous improvement act as focal point to facilitate the new redemption platform and support on-going maintenance / enhancement projects drive for innovative ways of working and loyalty rewards strategies support for other structural partnership management in ad-hoc basis / as required

Requirements :

Degree holder preferably in Business or Marketing related discipline

Minimum 5 years in managing customer-centric design / operations of eCommerce sites or redemption portals

Experience in managing a team of business development / operations staff

Experience in any loyalty programme or rewards programme a definite plus but not mandatory

Excellent project management skills, negotiation skills, detail oriented and strong interest in eCommerce

Energetic, creative and persistent in achieving results

Excellent communications skills, good in English, Cantonese and Mandarin

Good command of MS Office, including Excel and Powerpoint

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