Customer Service Supervisor (Trims)
Easy Job Centre
Kwun Tong


  • Drive the customer service strategy in a new, rapidly growing customer service to provide excellent service to Global apparel companies, buying office and garment factories.
  • Responsible for supervision for a customer service team, oversee and monitor customer enquires, samples to customers, sales documents and shipping documents are processed adhering to pre-determined.
  • Coordinate with purchasing team to ensure all purchasing orders are issued in the right price and quantity
  • Direct handle certain amount of orders
  • Investigate and handle customers’ complaints for defective and damaged trims
  • Liaise with Shipping team with better arrangement for urgent shipment to prevent business loss
  • Monitor payments from overseas customers
  • Conduct work process analysis and give recommendation to improve team efficiency and effectiveness
  • Coach, develop and motivate team members to ensure the business is executed in line with Company’s direction and procedures
  • Prepare regular reports for management review
  • Assist in other ad-hoc projects such as operational control and process review, system implementation, etc.
  • Requirements :
  • Form 5 or above
  • Form 5 or above
  • Minimum 3 years experience in trims industry with at least 1 year supervisory experience
  • Must have solid experience in handling customers and monitoring production schedule
  • Must possess flexibility, initiative, and the ability to think creatively.
  • Must be able to work in a fast paced environment and possess excellent time management skills, be self-motivated and energetic.
  • Analytical, strong problem solving skills and interpersonal skills
  • Must be able to communicate effectively both with the local team and the Oversea team.
  • High proficiency in standard business computer software applications such as Microsoft Word, Excel, Powerpoint, Outlook.
  • Excellent interpersonal skills
  • Possess an entrepreneurial, can-do attitude that can be substantiated by past performance.
  • Be skillful in relationship building and capable of translating customer comments into action items.
  • Initiative and integrity are key requisites to this supervision position.
  • Teachable and willing to be involved with the business.
  • Willingness to work effectively in a team.
  • Able and willing to openly share ideas, communicate effectively, and meaningfully contribute.
  • Excellent communication and interpersonal skills; specifically in both spoken and written English and Mandarin.
  • Holidays : Bank Holiday

    Industry : Garment Trading

    Experience : Education : F.5

    Education : F.5

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