Technical Support Engineer
Schneider Electric
Quarry Bay, Quarry Bay, HK

Job Description

Technical Support Engineer-007ED8

  • Analyzing, documenting and communicating to internal / external to meet customer technical expectations and ensure customer satisfaction
  • Managing customer relationships to ensure early and open communication that meets customer expectations
  • Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
  • Hotline support for technical enquiry
  • Handle goods returns process
  • Using knowledge-bases to share information about known issues
  • Qualifications

  • Higher Diploma or above in Electrical Engineering / Electronic or related discipline
  • 1 year of working experience is preferred. Fresh graduate will also be considered
  • Good command in English, Cantonese & Mandarin
  • Good communication skills & good telephone manner
  • Detail-minded and a good team player
  • Customer-oriented & self-motivated
  • Product support knowledge including ACB , MCCB, PLC, BMS is required.
  • Good communication and presentation skills
  • Good PC skills including Word, Excel, Power Point
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