Senior Digital Product Manager - Retail Banking and Wealth Management
HSBC Group
Hong Kong, China


Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.

It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-

centric propositions and innovative and efficient distribution channels. We are currently seeking a high caliber professional to join our team as Senior Digital Product Manager .

Principal responsibilities

  • Accountable for the end to end customer experience for sales, servicing and marketing of agreed digital products
  • Responsible for alignment of customer experience with other products, channels, and propositions
  • Responsible for delivery of agreed products in digital channels that continuously evolve via consumer test and learn and quickly develop into commercially successful lines of business or experiences
  • Has a clear understanding of customer needs, market trends and mobile first technologies and defines a digital strategy that takes these into consideration
  • Responsible for the definition and development of improvement opportunities across customer experience and digitally native capabilities
  • Refines customer experience for new capabilities in partnership with Group Marketing, Proposition, Multichannel, and other key stakeholders.
  • Requirements

  • In depth experience of managing digital content at other large scale organisations either within financial services industry or other industry, preferably with a large digital component.
  • Candidate with non-Financial Services background will need to explain how their experience can benefit banking industry.

    Candidates will be expected to have a track record of successfully delivering tangible improvement to customer experience through digital communication

  • China market experience, preferable if includes other Asian or global markets
  • Deep understanding of agile delivery principles and quality software engineering processes and practices
  • Hands on experience leading product development teams, UX designers, software engineers and QA engineers on projects that touch a range of technical platforms, digital, mainframe, server based
  • Extensive experience with the range of product development and deployment activities including identifying opportunities, product discovery, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
  • Strong understanding of Digital business, while experience with travel, lifestyle, and or other consumer product development is a strong advantage.
  • Proven ability to manage third party partners both in partnership development and as an ongoing partner management
  • Blend of business and technical savviness, ability to drive strategy into action
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
  • Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
  • Demonstrates flexibly when addressing
  • Shifting or competing priorities

  • Proven ability to influence large teams without direct leadership authority
  • Bachelor’s degree or equivalent preferable
  • Strong analytical and presentation skills
  • Energetic, positive attitude and team player
  • You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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