Member Experience Specialist - Join-in Bonus HK$12,000
HKT
Tsuen Wan, Hong Kong
6天前
source : Jobsearch.hk

Our Missions :

  • Delight our members by providing best-in-class quality service
  • Provide one-stop service including flight and travel bookings, lifestyle rewards, and general information about loyalty programs
  • Resolve member’s complaint and provide the best solution
  • Be the bridge to feedback members concerns for continuous improvement
  • Our perfect teammate will be :

  • Good command of both written and spoken English, Cantonese and Mandarin, fluency in other foreign languages is an advantage
  • Strong courteous telephone manner and communication techniques
  • Excellent customer service mindset and logical thinking skills
  • Show flexibility, willingness to multi-task, ability to analyze and good problem-solving skills
  • Minimum Form 5 or Secondary School graduate, plus 1 year’s working experiences in customer services / travel industry preferable
  • Fresh Graduates will also be considered.

    The role comes with attractive benefits such as :

  • Join-in Bonus
  • 5-week comprehensive and structured training
  • 5-day work week
  • 14 days’ paid annual leave
  • Monthly Performance Incentive
  • Non-Contributory Provident Fund
  • Medical Coverage
  • Interested parties, please send your full resume in WORD format with present and expected salary to telsjobs1 pccw.com or WhatsApp / Line / WeChat 9331 1311 for enquiries.

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