Who we're looking for
We are looking to hire an Operations Officer to join our team in Hong Kong.
What you will be doing
We’re looking for down-to-earth individuals who take pride in their work, strive for excellence, and maintain a beginner’s mind.
The ideal candidate is analytical, outcome-focused, and a leader who gets and inspires results.
Keep open lines of communication as a trusted advisor with management, vendors and customers to ensure proper operations of the company and ensure that customer needs are met and create amazing experiences that make them excited to work with the company in the long term.
Complete company operation requirement in a time-sensitive and demanding environment
Report daily reconciliation, weekly customer usage, weekly capacity review, and monthly management account to various stakeholders and regulators
Manage timely data collection to update operations metrics to achieve productivity targets and deliver excellent customer service
Grow the efficiency of existing processes and procedures to enhance and sustain the company’s operational capacity
Actively pursue company’s operational objectives
Ensure operational activities completed on time
Conduct operational reviews and report to management
Support Sales in closing new deals and up-sells while strategically identifying ways to make success repeatable and scalable
Conduct AML / CFT on new customers and clients
Bachelor’s degree in operations management, business administration, or related field
2 -3 years of proven experience in a similar role. Experience with Fintech and / or payments company is preferred
Ability to maintain the control of internal operations and customer service
Trained in negotiation for conflict management between business
Knowledge of business software, IT and aptitude to learn new mobile applications
If very senior, we will consider you for a managerial position
A bit on us : Yintran is a Fintech company headquartered in Hong Kong. We're from Hong Kong and from places all over the world.
These collective international and local backgrounds not only set the tone for the global standard by which we benchmark our work, but stress the importance of planting the roots of what we do in local practices.
In product terms, this means that we care both about pushing the envelope and about ensuring that what we build is adoptable and truly of use to those we serve - we care that you do as well.
This also means that your input at Yintran will have a direct and sizeable impact on the community and people around you.
This is no small task, which is why common values matter : we’re the kind of people who, when we see a problem, we want to solve it;
we observe how something has always been done, and we question if it could be done better; and if we see that our team is facing a tight deadline, we chip in to help, no matter our title.
This team spirit and blend of research, design, strategy, and implementation make working here uniquely cross-disciplinary with opportunities to develop your skills in multiple domains (e.
g., Design, Engineering, Marketing, Operations, among others).