Process Analyst
Capgemini
Hong Kong
1天前

We have exciting opportunity for multiple Process Consultant to join us in Hong Kong

Responsibilities :

  • Design the User Journey Map and E2E Process Flows
  • Plan and execute co-creation workshops and / or interviews with stakeholders to produce the process and experience designs
  • Understands digitization and customer experience strategies and apply them appropriately to optimize processes and user journeys
  • Identify areas of inefficiency or user pain points and recommend business process optimization and / or CX interventions
  • Produce documentation at varying levels to describe the business processes
  • Contribute to building the framework and catalogue of business processes
  • Required skills :

  • 3+ years proven experience in a similar role
  • Must be a good facilitator and interviewer, and have excellent communication skills
  • Empathetic, curious and able to adapt communication style depending on the context
  • Ability to relate / translate business and CX objectives to the process design
  • Experience using BPMN and BPMN tools to document and develop business processes
  • Experience using user-focused design techniques such as Design Thinking, Service Design, User Journey Mapping etc.
  • Knowledge of sales, CRM and fulfilment business domains, preferably in a Telecoms industry context
  • Capable of working at different levels of granularity equally able to see the big picture and analyse at a detailed level where required
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