Medical Representative (Diabetes/Osteoporosis/Pain)
Lilly
Hong Kong, Hong Kong SAR
1天前

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana.

Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism.

We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Overall Job Purpose :

  • Demonstrate a passion for serving Lilly’s customers.
  • Deliver improved outcomes for patients through easy interactions that enable people to feel they are genuinely cared for and able to trust us.
  • Exhibit strong leadership and business ownership skills.
  • Collaborate effectively with Lilly colleagues and external business partners.
  • Key Responsibilities :

    UNDERSTAND

  • Understand the healthcare marketplace; the payer environment; customer (accounts and stakeholders) priorities; patient, product and monetary flows;
  • patient disease states and therapeutic options; and Lilly resources, processes, policies and procedures.

    1.1 Demonstrate a deep understanding of healthcare marketplace and customer system including treatment guideline, formulary status and protocols.

    Also understand accounts, key customers, and approved channel preferences.

    1.2 Exhibit a comprehensive understanding of patient disease states, available treatment options and product knowledge.

    1.3 Understand Lilly policy to effectively leverage Lilly’s processes and available resources.

    1.4 Understand Team Lilly framework to uphold Lilly company values.

    PLAN

  • Analyze patient, product and monetary flows; prioritize opportunities and mitigate risks; build territory and account plans;
  • and secure needed resources.

    2.1 Analyze territory and accounts to make tradeoff decision.

    2.2. Identify opportunities and create territory and account plans which incorporate the approved multichannel approach to support territory and account plans.

    EXECUTE

    Execute territory and account plans; achieve territory and account plan goals and complete actions on a timely basis; and regularly assess and adjust territory and account plans as needed.

    3.1 Collaborate with cross functional team to create exceptional customer experiences under Lilly’s policy to achieve business goal.

    3.2 Develop pre-call and post call plan which is customer-centric to gain customer commitment and adjust the plan accordingly.

    3.3 Engage customers in patient-centric VBS dialogues to create value for customers.

    3.4 Appropriately use approved multichannel resources and brand approved materials to respond to and fulfill customer needs.

    Qualification

  • At least 1-5 years of sales experience (pharmaceutical / medical equipment)
  • Bachelor’s degree or equivalent in a relevant scientific subject
  • Fresh graduates are also encouraged to apply
  • Able to speak both Cantonese and English
  • Skills & Knowledge

  • Good presentation skills and communicate effectively with others
  • Good time management skills in planning and prioritizing tasks
  • Customer Service orientation : Able to work with people and follow up on details
  • Able to work independently to identify opportunities, develop actions to achieve results
  • Persistently hard-working and willing to accept challenges
  • Positive thinking, initiative and committed to obtain results
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