At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana.
Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism.
We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Overall Job Purpose :
Key Responsibilities :
patient disease states and therapeutic options; and Lilly resources, processes, policies and procedures.
1.1 Demonstrate a deep understanding of healthcare marketplace and customer system including treatment guideline, formulary status and protocols.
Also understand accounts, key customers, and approved channel preferences.
1.2 Exhibit a comprehensive understanding of patient disease states, available treatment options and product knowledge.
1.3 Understand Lilly policy to effectively leverage Lilly’s processes and available resources.
1.4 Understand Team Lilly framework to uphold Lilly company values.
and secure needed resources.
2.1 Analyze territory and accounts to make tradeoff decision.
2.2. Identify opportunities and create territory and account plans which incorporate the approved multichannel approach to support territory and account plans.
Execute territory and account plans; achieve territory and account plan goals and complete actions on a timely basis; and regularly assess and adjust territory and account plans as needed.
3.1 Collaborate with cross functional team to create exceptional customer experiences under Lilly’s policy to achieve business goal.
3.2 Develop pre-call and post call plan which is customer-centric to gain customer commitment and adjust the plan accordingly.
3.3 Engage customers in patient-centric VBS dialogues to create value for customers.
3.4 Appropriately use approved multichannel resources and brand approved materials to respond to and fulfill customer needs.
Skills & Knowledge