Key Account Manager, Technology, APAC
Hong Kong, HK

Time Type : Full Time

Full Time

Position to be based in Shenzhen or Hong Kong

Reporting to the Global Head of the Industry Vertical, the role will oversee and manage the day-to-day operational performance of the assigned global customers.

The position needs to effectively translate customer requirement into operational solutions and serves as a single point of contact in the region for the assigned customers.

Responsibilities :

  • Participate as an active member of the global account team at the account level and industry vertical level to develop and maintain expert level knowledge of the assigned accounts.
  • Develop and execute customer account plan and implement customer solutions to retain and grow customer revenues and relationships.
  • Identify opportunities within customer account and engages colleagues and line businesses to implement them.
  • Set productivity goals and KPI’s for the logistics activities in accordance with the client’s requirements.
  • Conduct quarterly business reviews with customer to review metrics, discusses business opportunities and operational challenges.
  • Stay informed on market trends and developments with their assigned accounts and within the logistics arena.
  • Dedicated to continuous improvement and participates and manages process through Perfect Performance Program.
  • Develop management reports to track KPI’s.
  • Requirements :

  • Bachelor or above qualification in supply chain or related disciplines.
  • Minimum 5 years of relevant global account management experience in international freight forwarder.
  • Passionate and highly motivated self-starter.
  • Strong customer orientation and result driven.
  • Ability to identify trends from data analysis.
  • Ability to understand and develop workflow models for both supply chain and electronic networks and data systems schematics.
  • Proficient in Microsoft Office
  • Excellent communication skills in English. Additional languages preferred.
  • DSV Global transport and logistics


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