Assistant Manager, Inflight Services Training
Hong Kong Express Airways Limited
Hong Kong
4天前

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

  • Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region;
  • and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home.

    Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life.

    As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

    We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

    Role Purpose

  • Assist and support Manager, Inflight Service Training manage cabin crew service training program;
  • Authority to make decisions regarding risk tolerability associated with cabin operations with respect to the safety and / or security of cabin operations based on the tolerability defined in the operational Risk Matrix;
  • Responsible for ensuring operations under the responsible areas are conducted in accordance with applicable regulations and HKE's policies, standards, and requirements;
  • Manage the workflow and seek for the best solutions to improve training workflow procedures;
  • Plan and manage initiatives in training schedule according to company services standard, ensure timely implementation for all training and workshops;
  • Execute training needs assessment and make necessary recommendations & training solutions;
  • Manage cabin crew performance during training courses;
  • Upkeep in-flight service training manual and training records;
  • Review & design cabin crew training program with various tool;
  • Deliver training course for induction, promotion and service enhancement training;
  • Manage cabin crew training assessment system;
  • Monitor all training administration work and training instructor schedule & course responsibilities;
  • Liaise with RT & D department for cabin crew safety training arrangement;
  • Manage training venue and facilities;
  • Any other ad-hoc related support duties;
  • Perform flying duty as Management Flyer when required.
  • The Ideal Candidate

  • Bachelor degree or above;
  • Minimum 5 years of relevant experiences in aviation industry;
  • Knowledge of in-flight service operation procedure;
  • Solid experience in designing and implementation of training program;
  • Solid experience in planning, organizing and developing training programs & manuals;
  • Proficiency in spoken and written English & Chinese and an additional language will be an advantage;
  • Skills in Computer skills, e.g. Microsoft Office, etc.
  • Please note that with effect from 1 June 2022 onwards, all HK Express employees and contractors who work in Cathay House and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine.

    Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

    Your Future Work Life

  • Fly anywhere we fly for free with your friends and family to explore the world
  • Hybrid working with flexibility in workplace and working hours to foster work-life harmony
  • Open office to collaborate, connect and share great ideas
  • Energetic and multicultural teammates from up to 50 nationalities!
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.
  • Apply now to make YOUR MOVE!

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