Senior Contract Renewal Specialist
TKO, Hong Kong
22h ago

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?

The Senior Contract Renewal Specialist operates in a high to very high complexity environment and is typically assigned to client accounts.

Incumbents within these jobs demonstrate an understanding of the vendor and services management environment and stakeholder interests.

The primary responsibility of the Senior Contract Renewal Specialist is to ensure that all service delivery that are ready for renewal are quoted accurately and that new orders are captured in the relevant service administration database.

They may also be performing client-facing activities to perform commercial negotiation based on the service offering, with the outcome of securing the renewal with the client.

Radford information :

Supports all commercial related activities including, but not limited to, deal structuring, contract creation, pricing, review and approval for offers, contract management and providing support to field sales for quoting purposes.

  • Ensures deals are structured and processed efficiently and align to company policies. Reviews, interprets and confirms contract terms and conditions;
  • works closely with finance and legal teams to ensure all contracts are accurate. Verifies compliance with internal policies (and external regulations).

    Responsible for drafting, modifying and finalizing contracts, including new and add-on business. Responsible for the handling of day-to-day queries from groups including, sales, sales development and account management teams using quoting tools and / or CRM system.

    May support sales enablement group. Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.

    Review and approve deals for company’s customers and prospects.

    Working at NTT

    Key Roles and Responsibilities :

  • Understand the competitive landscape of the renewal, client’s need changes and vendor costs and generate a competitive and profitable renewal quote / proposal to maximise the chances of securing the renewal
  • Works with the renewal owner or the client directly to review client’s commercial needs and work within the company policy and rules to create a commercially favourable renewal quote / proposal
  • Maximise upsell opportunities as part of the renewal such as uplift of service level or enlargement of installed base, in some cases, by interacting directly with clients
  • If part of direct renewals with clients (long tail renewals), will perform client-facing interactions or supporting renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the renewal negotiations.
  • Exercise business decision on margins and commercial terms like payment terms in line with company’s commercial policy
  • In a client facing role, Contract renewal specialist will secure the renewal order from client and will liaise with internal teams to ensure order is onboarded accurately.
  • Upon clients’ issuance of renewal order, ensure clients’ orders are validated and processed accurately in the internal systems, in accordance to company order intake policy
  • Ensure all commercial documents such as clients purchase order, vendor quotes, internal commercial documentation are complete and accurate
  • Provide specialisation expertise of renewal enablement by vertical, segmentation, upsell, cross-sell, in line with business requirements
  • Analyse and recommend improvements in methodology of costing / pricing and quoting methodology by client segmentation / vertical, by vendor and by contract profile
  • Analyse, recommend and drive adoption long tail renewal methodology including upsell and cross sell
  • Knowledge, Skills and Attributes :

  • Ability to work with a variety of internal teams to ensure the successful execution of their daily activities
  • Displays good understanding of the relevant systems and portals
  • Ability to work quickly and accurately, whilst being able to balance general administrative duties and excellent client service orientation
  • Ability to display an understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required support
  • Reliable with the ability to produce a high quality of work
  • Excellent attention to detail and able to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery
  • Ability to plan well and organise their daily work activities
  • Meticulous attention to detail together with good organisation skills
  • Good understanding of business needs and expectations and uses skills and knowledge to produce a wide range of tasks
  • Ability to build solid relationships with internal and external stakeholders
  • Excellent written and verbal skills
  • Should be at least an intermediate on MS Productivity tools like excel, word and power point
  • Academic Qualifications and Certifications :

  • Bachelor’s degree or equivalent in any stream (Finance graduates would be preferred)
  • Completion or working towards completion of an ITIL certification is preferable
  • Required Experience :

  • Wide-ranging years of related industry experience
  • Wide-ranging knowledge on costing and quoting for services renewal
  • Vendor back out knowledge is preferable
  • Wide-ranging order booking processes knowledge Quote to Order / Order to Cash Knowledge
  • What will make you a good fit for the role?

    Standard career level descriptor for job level :

  • Have wide-ranging experience
  • Uses professional concepts and company objectives to solve complex issues in creative ways
  • Networks with others outside own area of expertise
  • Exercises judgment in selecting methods , techniques and evaluation criteria to obtain results
  • May coordinate others’ activities
  • Typically requires significant related experience with a Bachelor’s or equivalent degree
  • Join our growing global team and accelerate your career with us. Apply today.

    Equal opportunity employer

    NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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