Desktop Engineer
ALD Automotive France
Hong Kong, Hong Kong

Provide daily technical support of daily desktop support, network operation, problem resolutionsand handle requests from end users based in Hong Kong office.

Create and update cases via the ticketing system; resolve cases received from tickets, emails and walk ups. Provide deskside and remote desktop services (incident & request) Handling of desktops, laptops and mobile phones.

Hardware & software troubleshooting such as desktop / laptop windows OS platform, Microsoft Office, Anti-Virus, mobile device support and maintain system documentation, hardware & software inventory.

Provide IT helpdesk support including call handling, troubleshooting i.e. network connectivity issues with device configuration, IP addressing, and direct TCP / IP output, network printing , follow-up action, coordination and escalation as required.

Participate in projects and other ad hoc dutiests. Behavioural Skills. Minimum 3+ years hands-on experience in IT helpdesk or desktop support position.

Proficient in basic Network troubleshooting, supporting Windows 10 and Office 365. Knowledge in writing scripts or macros is an advantage.

Self-motivated, strong problem solving and analytical skills. Able to work with minimal supervision. Ability to work under strict deadlines is a must.

Great organization and time management. Ability to multitask and handle pressure. Good attitude, customer service, communication, and documentation skill.

Knowledge on desktop, networking, and general PC applications i.e. Microsoft Office. A fast learner, hardworking, team player.

Excellent communication skills and in English language skills. Willing to work on shift based (Monday to Friday, 8 : 00am to 5 : 00pm / 9 : 00am to 6 : 00pm / 10 : 30am to 7 : 30pm) and occassionally, on HK Public Holidays.

Client - Understanding and Respect : I listen to clients and colleagues in order to understand and anticipate their needs.

Team Spirit - Synergies : I make cooperation with colleagues in and outside my team a priority. Innovation - Technology : I adopt new technologies in the solutions and projects I work on.

Commitment - Sustainability : I strive to develop my skills and knowledge. Commitment - Care : I demonstrate consideration for others.

Team Spirit - Open mindset : I listen and share my views and my expertise in an open mode.


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