Provide daily technical support of daily desktop support, network operation, problem resolutionsand handle requests from end users based in Hong Kong office.
Create and update cases via the ticketing system; resolve cases received from tickets, emails and walk ups. Provide deskside and remote desktop services (incident & request) Handling of desktops, laptops and mobile phones.
Hardware & software troubleshooting such as desktop / laptop windows OS platform, Microsoft Office, Anti-Virus, mobile device support and maintain system documentation, hardware & software inventory.
Provide IT helpdesk support including call handling, troubleshooting i.e. network connectivity issues with device configuration, IP addressing, and direct TCP / IP output, network printing , follow-up action, coordination and escalation as required.
Participate in projects and other ad hoc dutiests. Behavioural Skills. Minimum 3+ years hands-on experience in IT helpdesk or desktop support position.
Proficient in basic Network troubleshooting, supporting Windows 10 and Office 365. Knowledge in writing scripts or macros is an advantage.
Self-motivated, strong problem solving and analytical skills. Able to work with minimal supervision. Ability to work under strict deadlines is a must.
Great organization and time management. Ability to multitask and handle pressure. Good attitude, customer service, communication, and documentation skill.
Knowledge on desktop, networking, and general PC applications i.e. Microsoft Office. A fast learner, hardworking, team player.
Excellent communication skills and in English language skills. Willing to work on shift based (Monday to Friday, 8 : 00am to 5 : 00pm / 9 : 00am to 6 : 00pm / 10 : 30am to 7 : 30pm) and occassionally, on HK Public Holidays.
Client - Understanding and Respect : I listen to clients and colleagues in order to understand and anticipate their needs.
Team Spirit - Synergies : I make cooperation with colleagues in and outside my team a priority. Innovation - Technology : I adopt new technologies in the solutions and projects I work on.
Commitment - Sustainability : I strive to develop my skills and knowledge. Commitment - Care : I demonstrate consideration for others.
Team Spirit - Open mindset : I listen and share my views and my expertise in an open mode.