Senior / Director, Program Management
Epam
Hong Kong, Hong Kong SAR
18小时前

EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty.

Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence.

In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION

The ideal candidate will have a breadth of experience 15-20 years plus in delivering digital solutions for global organizations.

The right person will have an excellent mix of technical, consulting and business knowledge, able to influence key decision makers and take the role of trusted advisor with an account.

The role is to lead the EPAM delivery and client relationships for a retail bank within the APAC region.

This role will be accountable for the overall account delivery, client satisfaction and management of expectations while developing a trusted partner’ status, that considers strategy, culture, timelines, and budgets.

You will be working alongside globally renowned and award-wining design, development and technology teams who are passionate about what they do and how they do it.

To play a key role building strong business / technology relationships, taking a hands on’ approach to define and deliver, embodying and driving a culture of continuous improvement.

We Value

  • Value the individuals We encourage and motivate people to grow. We perceive our people as a source of our success;
  • Strive for excellence We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
  • Act as a team We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
  • Focus on Customers We build long term customer relationships, as we strive to always understand our customers' business and needs;
  • Act with integrity We operate legally, honestly and ethically. We take responsibility for our actions.

    Responsibilities

  • The primary responsibility of the position is managing delivery of multiple complex end to end digital projects for a financial client within the region
  • Operate in a consultative role working within the account leadership team to understand opportunities and develop a trusted relationship with the clients’ leadership teams
  • Experienced technology partner who can suggest innovative solutions to business / process problems that leverage technology to provide differentiation, efficiency improvements, and better user experiences
  • Participate in the full cycle of pre-sales activities, drive time pressured preparation of customer proposals (including various models, such as fixed capacity, time and materials, fixed price), define the implementation and design for the solution, present the proposed solution architecture to the customer and the statements of work from delivery perspective
  • Hands-on delivery management experience covering the full project initiation and life cycle : lead management, qualification for the bid / financing, drive solutioning and staffing, client management, delivery, and execution governance.
  • Accountable for overall delivery including financial, sourcing, development, and business perspectives

  • Run multiple delivery streams and clients, to ensure governance at top management level and conduct governance project meetings and identify successful and unsuccessful project factors and gaps
  • Lead implementation of the solutions from establishing project requirements and goals to solution "go-live"
  • Manage customer expectations and relationship. Manage senior level client relationships, looking for opportunities to up / cross-sell products and services through relationship management
  • Work closely with multi-disciplined teams of product owners, architects, engineers, and quality assurance to drive estimates, delivery plans and retrospectives.
  • Identify and manage engagement risks and flag major issues early

  • Hands-on management of delivery stream along with management & growth of a team of Technology Delivery Managers - providing coaching, mentoring and development support to drive up delivery capability across the department
  • Requirements

  • Experience in retail banking business domain
  • Experience in building delivery teams and solutions. Proven experience in driving scalable enterprise initiatives
  • Proven experience in driving large-scale transformational initiatives, ideally initiatives in large enterprises impacting both organizational and technological components of an organization
  • Significant agile practitioner experience, able to define and implement agile processes in complex customer and stakeholder environments and significant experience of delivering agile projects at scale
  • Experience with presales, contracting & management under multiple commercial models including T&M, FP and managed output / outcome
  • Experience in building and leading geographically distributed delivery teams, including experience in working with customer’s distributed team and defining right target operating model
  • Excellent communication, presentation, and planning skills are necessary, experience with working with nearshore teams preferable
  • Expected to have exceptional organization, leadership, and stakeholder management skills
  • Minimum of a bachelor’s degree, MBA or equivalent business experience preferred
  • Nice to have

  • Knowledge in Micro-services migrations would be beneficial
  • Payments and Data Analytics knowledge would be a plus
  • Experience in delivering mobile banking solutions
  • We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization
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