Senior / Claims Officer (Motor / Third Party Liability / Bodily Injury
Zurich Insurance Company
Hong Kong, HK

Job Summary

  • With moderate supervision to manage medium standard (moderate severity / complexity) third party property claims and third party bodily injury in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics
  • Job Accountabilities

  • Promptly handle third party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
  • Develop a claims case strategy to ensure that appropriate reserves are assigned with investigations conducted and appropriate suppliers engaged
  • Acquire and efficiently organize the relevant evidence and information to accurately assess the value of the claim and to recognize potential fraud / recovery indicators
  • Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level
  • Act as a referral point for cases escalated by basic handlers
  • Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards
  • Refer to customer specific claims handling protocol and / or customer proposition service charter to ensure that we understand & fulfill the needs and expectations of our customers
  • Job Qualifications

  • 4 years or above experience in motor third party property damage and personal injury claims, or other relevant disciplines
  • Candidates with less experience but with legal related experience will also be considered
  • Working experience in law firm for Personal Injuries would be an advantage
  • Preferably territory education in one of the fields : Insurance, Business Administration or legal
  • Third party liability claims (TPPD) and Third Party Bodily Injury (TPBI) assessment
  • Experience in mediation & Small Claims Tribunal procedure
  • Understand legislation and legal liability with litigation knowledge is highly preferred
  • Knowledge in insurance principles
  • Technical Knowledge on motor products and services
  • Moderate technical claims handling knowledge within motor claim
  • Good command of both spoken and written English and Chinese
  • Be able to articulate how to prioritize and work to deadlines
  • Desire to learn and be flexible to business change
  • Why Zurich

    At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

    We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!

    Join us as we constantly explore new ways to .

  • Location(s) : HK - Hong Kong
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