We are looking for a Mandarin Speaking Customer Experience Agent to join the team!
Respond promptly to customer inquiries.
Acknowledge and resolve customer complaints.
Serve as product expert to support customer needs
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Fluent in English and Mandarin, both written and spoken.
Ability to stay calm when customers are stressed or upset.
1-2 years of experience in Customer Support
Experience working remotely is a plus
Have handled customer support needs of US / UK clients
Has great problem solving skills
Can work with minimum supervision
Open to working in shifts
Has a conducive remote working environment
Please submit your CV in English