Field Support Engineer
TKO, Hong Kong

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?

Field Support Engineer is responsible for providing a professional first-line remote and onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Working at NTT

Key Roles and Responsibilities :

  • Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensure that any software that is part of the solution is installed and configured according to client requirements
  • Apply tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigate problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Provide first line remote and onsite technical support to clients
  • Provide first line field engineering services to clients
  • Report and escalate issues to 3rd party vendors if necessary
  • Follow the required handover procedures for shift changes to ensure service continuity
  • What will make you a good fit for the role?

    Work Experience & Academic Qualifications :

  • 2 years relevant experience
  • High Diploma in IT / Computing (or demonstrated equivalent work experience)
  • Relevant industry / technical certifications
  • Join our growing global team and accelerate your career with us. Apply today.

    Equal opportunity employer

    NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.


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