Assistant Manager/Senior Analyst, Client Reporting & Cashflows Team
Fidelity International
Hong Kong

About the opportunity

Department Description

Fidelity’s Asian institutional & Wholesale / Private Banking client-base currently represents numerous dynamic and highly competitive markets.

Asia Pacific Institutional & Wholesale Client Services is a client-oriented department providing support services for Fidelity’s institutional & Wholesale business lines across Asia.

The departmental remit encompasses both local office activities in their respective institutional market, together with supporting activities in South East Asian countries where Fidelity does not maintain a physical office.

Partnering closely with the regional / country institutional & Wholesale teams within the Asia Pacific region, the team has broad responsibilities for business qualification, new client implementation and ongoing client service (including change management).

We are a dynamic team committed to delivering outstanding client experience and contributing to Fidelity’s Institutional & Wholesale business goal of retaining and growing every client we win.

Distribution Services is responsible for providing client services to distributors and to provide middle office support to Intermediary business.

Our goal is to ensure all operational related tasks are being processed effectively and efficiently. The team is responsible for liaising with business staff, clients and various stakeholders to drive for service excellence to meet the growing demands of business and clients.

Purpose of your role

The primary role of the Cashflows & Reporting Team is to manage and ensure that both the cash flow processing and investment & administrative reporting for the Institutional is carried out efficiently and with high service levels.

The team would also be managing the reporting for the Wholesale and Private Banking clients.

The team will have a thorough understanding of investment process flows, accounting and performance measurement process. They will also understand the dealing and cash flow process and manage these critical areas.

The team will be responsible for the production and review of all regular client reports and take responsibility for the creation of all reporting agreed with the client during on-boarding and later, ensuring the timely delivery of all client reports to the Clients as per the agreed SLAs.

The team will liaise with all relevant stakeholders located globally to ensure that any new client reporting process is implemented effectively and efficiently.

Reporting team works closely with the Client Service Managers and regional Sales Teams to improve Fidelity’s service offerings and to ensure that the new client take on activity happens smoothly.

They will also work closely with the RFP team to ensure that the potential client reporting proposals are competitive and efficient from delivery perspective.

Key Responsibilities

  • Proactive approach with regards to the implementation of client on-boarding process.
  • Produce, review and dispatch a wide variety of reports on daily, weekly, monthly, quarterly, six monthly and annual basis.
  • Reporting / Dealing - have a good understanding of the Investment process flow, transitions processes, accounting and performance measurement.
  • Process client cash flows as per the procedures outlined along with the other teams.
  • Represent the team in regional initiatives where required, including any projects and system development initiatives, insofar as they impact institutional clients.
  • Actively seeking opportunities to automate and streamline the work of the team, as well as contributing to the enhancement of the overall client service process.
  • Ensure that work allocated is completed in an accurate and timely manner to meet client SLAs.
  • Updating Client records in accordance with written procedures and direction given by the Manager on the CRM tool (Client Relationship Management tool)
  • Liaise with internal departments to ensure priority work gets completed in time.
  • Handle mailbox and folder queries.
  • Maintain compliance with confidentiality in handling client sensitive information.
  • Escalate any potential issue or risk matters in a timely manner and keep the Manager informed.
  • Represent the team in various projects meetings.
  • Coordinate feedback sessions with stakeholders to streamline the process.
  • Engage in process improvement activities within the team.
  • Work closely with CSM’s, RFP and Sales teams to understand the client requirements.
  • Experience and Qualifications Required

  • Preferred 2 to 3 years of relevant experience.
  • Strong computer skills : Microsoft PowerPoint, Excel and Word.
  • Experience in fund management / investment related industry would be an advantage.
  • Knowledge of investment markets preferred
  • Ability to communicate effectively.
  • Customer focused, demonstrating high level of commitment to customer service.
  • An analytical and enquiring mind.
  • Ability to remain highly motivated and focused towards the key measurements.
  • Team player who can gain the support and commitment of internal service partners.
  • Accuracy and attention to detail in all aspects of service delivery, documentation and reporting.
  • Good time management to work as per the timelines required.
  • Key relationships / stakeholders in the Role

  • Asia : Client Services, Sales / Distribution Teams, Oversight, AP Business Development, Business and Investment Compliance, Corporate Security, Technology, AP Investment Administration, Finance, Technology Development, Trading Team, Portfolio Analytics Group, Product Teams, Portfolio Services Group, Client Information Delivery, Cash Analysis, Billing, Salesforce Support, HK DC Operations, Trading Team, BCP team, Marketing team
  • United Kingdom / Dublin : Institutional Client Services, Investment Administration, Investment Statistics & Analytics, Fund Accounting, Cash & Control, Data Management, Portfolio Services Group, Fixed Income Analytics, Product Team, CRM Team.
  • Product Central Team, Portfolio Analytics Group, Corporate Governance / Proxy Voting, Investment Risk Team

  • US : FMR, GEODE, Broker Management Team
  • Non Fidelity : Custodian, Transition Managers, 3rd party vendors
  • About you

    About Fidelity International

    Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally.

    As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term.

    Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

    Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance.

    Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

    Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

    We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

    We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients.

    We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations.

    We call this new approach "dynamic working".

    Find out more about what we do, our history, our new approach of "dynamic working" and how you could be a part of our future at https : / / careers. / about-us

    Applying to this Job Role : Please note you are only required to upload your CV / Resume to the application screen.


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