Customer Service Officer
  • 5 working days
  • Working location : Tsim Sha Tsui
  • Welcome Fresh Graduate
  • Customer Service Officer

    Working Location : Tsim Sha Tsui

    Monthly Salary : Basic Salary + Attractive Bonus Package

    Benefits : Dental insurance, Education allowance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus

    Job Description :

  • To station at various posts locations inside mall areas and provide high quality service to customers
  • To handle customers’ enquiries & complaints
  • To support and cross sell in mall related activities including all promotions, events, exhibitions, Klub11 membership program etc.
  • To provide art tour to all internal and external customers, groups and stakeholders in various languages
  • To assist on sales transactions where necessary
  • To collect and flag VOC with customers
  • Requirements :

  • Preferably with 1-2 year working experience in customer service, hospitality, membership, retail brand or property management industry, candidates with more experience might be considered as Senior Customer Service Officer
  • Form 5 or above, certificate holder in Hospitality Management, Property Management or related discipline is preferable
  • Customer services oriented with good customer service skills and communication skills
  • Good in Cantonese, English and Mandarin, knowledge of other foreign language is an advantage
  • Good computer skills, especially MS Office, Excel
  • Shift duty (5-day work)
  • Interested parties please email a MS Word version resume and expected salary to renee.lai and quote the job reference no.

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