Policy Administration Officer
AXA
HONG KONG
10天前

Description

  • Toperform assessment, capture and approval of customer requests of AWM book withhigh quality within agreed TAT
  • Toperform first round quality checking (cross-checking) within the required timeframe according to the requirements of various service request types
  • Toconduct monthly quality checking according to the required sample size and meettarget accuracy rate
  • Toprepare templates / memos for administrator to further proceed with relatedfollow up tasks like Finance memo, pending requirement memo to consultants
  • Toinvestigate the case details and prepare case summary for enquiries orcomplaints when needed
  • Toprovide administrative support and operational support to WMA team as a wholewhenever needed
  • Perform other relatedduties and ad hoc tasks to support life operations
  • DSE or above
  • At least 2 years relevant workingexperience, preferable in life insurance operation
  • Strong customer servicemindset
  • Self-motivated, detail-oriented andpositive
  • Good command of both spoken and writtenEnglish and Chinese
  • Good PC skills including Chinese Typing
  • What We Offer

    We offer excellent career prospects and attractive remuneration package to the right candidates.

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