Change Agent - Wealth & Personal Banking
HSBC Group
Kowloon, Hong Kong


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.

4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.

7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.

We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Change Agent .

Principal Responsibilities

ASP WPB Transformation team is seeking driven, hardworking and results-oriented professionals to join their Wealth team.

The Wealth business has embarked on a journey to craft, build and roll-out world-class digital solutions, which complement our existing people and digital Wealth capabilities, as we look to provide our clients with a frictionless customer journeys across channels and markets.

The WPB Transformation team is partnering with our business to aggressively expand our digital Wealth offerings, and deliver against our strategic objectives, by executing in a highly agile manner where we actively embrace cross-functional and collaborative working.

As a Change Agent, the candidate will be responsible for working collaboratively with the Wealth business and delivery partners to take initiatives from initiation through to final implementation.

Primary responsibilities include :

  • Responsible for collaborating within a multi-disciplinary POD to deliver end-to-end value to customers : shape, deliver and embed
  • Support Release Train (RT) leads with key delivery activities and helps solve problems
  • Lead the creation of business and technical epics aligned with defined features
  • Converts business requirements & customer needs into user stories with robust acceptance criteria
  • Responsible for ongoing execution of business analysis activities to support value delivery, including; Customer Journey Mapping, End-to-End Testing, Process Engineering, Change & Implementation
  • Collaborate with other team members to support dependency management and synergize business / customer outcomes
  • Brings structure and order to undefined and large-scale problems, making them easier to address and solve
  • Eloquent or translate sophisticated information in clear, meaningful and structured way to suit audience
  • Understands the Group's priorities, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk or reward
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