Senior Manager, Investigations
Hong Kong

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities.

We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together.

Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

We help people get the most out of life.

For over 95 years, we have been making healthcare accessible and affordable, protecting wealth and growing assets, and empowering people to save for their goals.

Headquartered in London and Hong Kong, Prudential has been providing familiar, trusted financial security to 15 million customers in Asia and Africa.

Purpose :

The role holder will conduct sophisticated and critical investigations to a very high standard across the Group, with minimal direct supervision.

Investigations often require the coordination of multiple internal partners and external investigation resources, and they may require familiarity with technical data recovery and review tools and techniques.

Additionally, this role will direct, lead all aspects of, challenge and advise LBUs in the conduct of lower priority investigations.

The Senior Manager, Investigations will offer the Head of Global Investigations the scope to lead multiple investigations across the region, providing management with high quality investigations, informative reporting and investigation mentorship that meets internal and external standards.

The holder of this position should have experience in running a portfolio of investigations across multiple jurisdictions, conducting effective investigation interviews and producing high quality investigation reports in English, with minimal review.

This role will be expected to collaborate closely with Senior Executives with appropriate tact and discretion, build effective internal partner relationships, and build an external network of peers and vendors.


  • Conduct a broad range of fraud, conduct and whistleblowing investigations to a civil standard.
  • Identify control weaknesses and root causes and assist management to understand the remediation required.
  • Understand digital forensics and eDiscovery acquisition and analysis tools and techniques and have experience of conducting investigations where data play a meaningful role.
  • Prepare investigation cases to a civil and or criminal standard, and if required present Court evidence as a witness.
  • Understand evidence collection, collation, examination and preservation, both digitally and physically. Able to supervise and instruct staff in such techniques
  • Document investigations and produce reports to a high standard of English for both internal and external audiences including regulators, law enforcement and internal management committees.
  • Have knowledge and practical experience of leading whistleblowing investigations and dealing sensitively with reporters.
  • Maintain currency of knowledge and industry demonstrate through a network of external contacts, conferences and training.
  • Be familiar with the implementation of 2LOD investigation policy assurance testing.
  • Success criteria?

  • Appreciation of operating in large multinational group, across a range of countries with multiple partners.
  • Comfortable working and influencing without formal reporting lines.
  • Ability to interact at all levels, including influencing and negotiating, excellent presentation and training skills.
  • Understanding of Asia, US and UK laws, regulations and procedures relating to investigations i.e. Fraud, ABC, Whistleblowing, Privacy,
  • Good presentation and analysis skills.
  • Ability to deal with extremely confidential and critical information in an appropriate and tactful manner.
  • Willingness to work outside of the recognised core hours and to travel regularly.
  • Must have a high standard of personal integrity!
  • Attention to detail, self-motivation and the initiative and drive to proactively operate with minimal direction is essential to success in the role.
  • Knowledge & Experience

  • Significant experience in the management of internal, corporate investigations, ideally gained in the global insurance sector.
  • More than 10 years’ experience in conducting multi-jurisdictional investigations and the challenges of international and cultural differences.
  • Experience of working in a multi-cultural environment.
  • Professional training and qualifications in investigation methods and techniques.
  • Familiarity with specialist software investigation tools, (including electronic fraud indicators, case management systems and computer forensic principles), Microsoft Office software.
  • Financial Services knowledge would be an advantage, preferably from within a corporate regulated environment.
  • Understanding, and first-hand experience, of financial crime investigation scenarios in a range of Asian markets.
  • Ability to retain extremely sensitive data in a confidential and compliant manner.
  • A high standard of written and verbal communication in English is required. Experience of communicating at Board level is advantageous.
  • Proficiency in at least one additional Asian language is required.
  • High digital literacy to interrogate data sources!
  • Join a team who understands that at the core of what we DO, is people.

    Every day, we spark our collective talent and expertise to reimagine the future of well-being; so we can continue to make a positive impact on our customers and our communities.

    Prudential is an equal opportunity employer. We provide opportunities for people regardless of their gender, ethnicity, disability status, age, religion, caring responsibilities or sexual orientation.

    A diversity of skillsets and backgrounds enriches the organisation. Prudential believes that diversity of experience, thought and background is vital to success, both today and in the future.

    Click here to find out more about our diversity and inclusivity policy.


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