To handle helpdesk cases and monitor the daily operations of the helpdesks for GovHK / MyGovHK
To assist in managing the rollout schedule of online services of Bureaux / Departments (B / Ds) with MyGovHK
To coordinate project activities
To provide secretariat support to Helpdesk Review Meetings and Progress Review Meetings for service rollout
Skills :
Higher Diploma / Degree holder in Computer Science or equivalent
At least 4 years of relevant post-qualification working experience
At least 1 year of working experience as a System Analyst
Solid experience in helpdesk operations and online service rollout;
Solid experience in programme / project management of large scale web-based related project / service with at least 300 000 active users
Solid experience in different aspects of system implementation, including preparation of requirement specification, management of system development, outsourcing, management of system development and maintenance support
Strong communication, interpersonal, analytical and problem-solving skills; and
Strong communication skill in written English.
The job requires the following mandatory skills :
2 Years x Electronic Service Delivery
2 Years x Web Hosting, Design and Maintenance
2 Years x Experience in Customer Relations
2 Years x Helpdesk Call Handling Technique
2 Years x IT Service / Outsourcing Management
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