Job Mission :
CHANEL is committed to safeguard the incomparable quality of each creation. As an extended journey from boutique, the Les Atelier, a client-facing destination showcasing selected premium alteration, repair and care services of the House, is introduced, to demonstrate our lifetime engagement with the client and our CSR commitment.
Reporting to the Head of Atelier, the Atelier Ambassador is responsible for providing a professional and seamless consultation service to the clients.
He / she serves as the front face of the Atelier, a liaison to collaborate with the Tailors / Artisan in delivering a unique luxurious journey and experience to our clients, connecting them with the House, the History & the Craftsmanship.
Key Responsibilities :
Welcome & host client
Greet & welcome clients on arrival, take care the needs of clients at any time of the journey to deliver exceptional and personalized service.
Ensure highest standards in all aspect of the service provided throughout the client journey.
Collaborate with FAs to fully understand the profile, taste, and preference of each client prior to the appointment
Work together with the Operations Manager to propose the most personalized services for the clients.
In partnership with Atelier team to understand clients’ expectation and provide expert advice as appropriate on any questions.
Accompany the client for Les Atelier tour to show case our craftmanship.
Master the Les Atelier tour script to cultivate storytelling in adapting to client’s interest
Manage client’s complaint and support Head of Atelier to resolve the issue
Operate related in-house systems and procedures
Uphold the image of the brand
Act as the role model in portraying a professional and sophisticated image of personal grooming and etiquette in accordance with the Chanel standards at all times
Be constantly aware of verbal (language & vocabulary) and non-verbal (gesture, body languages, eye contact) communication.
Demonstrate sound understanding and comprehensive knowledge of the House’s full range of products and service.
Role Specifications :
Higher Diploma or above
More than 3 years of customer service experience, preferably from hospitality, concierge services
Previous after sales experience is a plus
5 days work on shift
Passion for storytelling
Observant and sensitive to client’s needs
Confident, collaborative and organized
Detail oriented, high sense of responsibility
People oriented with good relationship building skills
Excellent communication & interpersonal skills
Strong service driven mindset
Thrive working in a team environment