HK058D: Cust Exp P&E Analyst-Snr
Hong Kong, HK

Company : FedEx Express APAC

Job Title : HK058D : Cust Exp P&E Analyst-Snr

Job Requisition Number : RC191555

Locations : Hong Kong, Hong Kong

Hong Kong, Hong Kong

Job Category : Customer Experience

Job Type : Regular

Job Posting End Date : 2019-11-02

Education : Bachelor’s degree in Business Administration, MIS, Engineering, Computer Science, Operations Research or related discipline.

Experience : Five (5) years of workforce management and MIS experience in contact centre operations.

The Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World’s Most Admired Companies by "Fortune" magazine.

FedEx provides fast and reliable delivery to more than 220 countries and territories.

The Philosophy

People Service Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers.

We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.

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