Health Consultant, Customer Service
Hong Kong, Hong Kong, CN

Long Description

Role & Responsibilities :

Customer Services :

  • Follow up Outbound calls to non-MJ users
  • Hotline operation backup
  • Medical / baby care enquiry
  • Knowledge Creation & Support

  • Baby care knowledge support in tele-script delivery
  • New product medical information support
  • Prenatal / Post-natal education information
  • Caring class delivery
  • Coordinate with ES team for P-class support
  • Develop P-class content, training material and relevant logistics support
  • Conduct P-Class to members
  • Tele-script, briefing new / update products to team
  • SFDC knowledge update, prenatal education information, post-natal information
  • Qualification & Skills :

  • A Registered Nurse with minimum Bachelor’s degree in Science or related discipline. Preferable with OG or Pediatrics experience
  • 1-3 years of experience in health care industry / ethical sales force
  • Good track record of sales and / or marketing in the allied medical or pharmaceutical products
  • Demonstrated ability to effectively communicate ideas to accomplish challenging goals and objectives
  • Excellent interpersonal and communication skills
  • Fluent spoken and written English and Chinese
  • Good command in MS Office Application
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