Client Manager
Hong Kong, Hong Kong

Job Descriptions :

  • Manage and grow key corporate client travel programs with a consultative approach within a territory prescribed;
  • Complete Account Management Plan for clients within individual portfolio to provide a structure for all activities.
  • Use research and questioning techniques to gain in-depth knowledge about clients in the following areas : business strategy, goals, priorities, and issues;
  • needs and expectations of the service provider; industry, market, operations and competition in all regions; business cycle; organizational life cycle.

  • Improve profitability through pricing, alternate revenue generation opportunities and introduction of low cost servicing platforms
  • Conduct regular business reviews and leverage the Client Review as a consultative tool. Manage follow up with an action plan that is clear and succinct and maintain frequent contact with client along with frequent client visits.
  • Implement American Express measurement tools and agree key metrics across all service delivery platforms.
  • Ensure all Service Level Agreement requirements are met and remedial action taken if required and establish a framework to manage client expectations.
  • Meet compliance requirements by maintaining current signed contracts that includes Service Level Agreement, pricing and product commitments.
  • Work effectively with Operation and Client management teams on all communications and administrative related tasks, such as maintain client’s profile & other relevant database, answer customers’ enquires & requests, log sales activities & manage day2day servicing issues;
  • Required Qualifications :

  • Graduate with at least 5 years of relevant experience, knowledge and understanding of the Business Travel landscape
  • Strategic and analytical focused
  • Ability to collaborate and influence internally and externally
  • Result driven
  • Ability to tailor solutions to clients need and self motivated with strong time management skills
  • Experience interacting with customers in a B2B environment is essential
  • Fluency in English and Cantonese
  • Team player and able to work / collaborate with cross functional / market
  • Knowledge of and Abacus would be advantageous
  • Hong Kong

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