Critical Facilities Manager
Hong Kong , Hong Kong

Job ID 63373 Posted 26-Apr-2022 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management, Property Management Location(s) Hong Kong - Hong Kong

Purpose Of The Job

To manage, motivate and developthe on-site Data Centre Critical Environment Operations team in a business critical 24 / 7 / 365 operating environment, providing the 2 service lines to the client of CE and FM.

To manage and develop a professional relationship with the client locally to create a positive customer experience. To deliver a performance level which achieves and beats the KPI’s and SLA’s set down in the contract with the client.

To Lead, motivate and develop the CBRE team on the site and to ensure that the culture and standards on the site are consistent with the culture and standards established by CBRE on the other Microsoft sites in Dublin etc.

To audit and monitor the on-site operations teams efficiency and to develop efficiencies and innovations that benefit the client and CBRE.

Providing leadership, management, and development of the contract, ensuring financial, and operational commitments are met and exceeded.

Ensure that on this site all staff are in compliance with CBRE ethical, financial and QHSE requirements.

This role is responsible for all strategic and tactical aspects of the FM and Critical Environment operations including, but not limited to, FM, electrical, mechanical, monitoring, control systems & Asset Management operations.

Key Responsibilities

1Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, recognition / reward and appraisal systems.

2Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.

3Create a learning environment on the site by providing the appropriate training and development planning for each member of CBRE staff.

Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

4Talent manage staff to ensure an appropriate training plan and career progression is identified.

5Ensure that across the 2 services we provide for the client at the site (CE and FM) that effective and efficient systems are in place to : Plan the work ahead, manage the work daily on the ground, communicate the issues around the work to the key stakeholders and measure our performance at completing work on time and the performance of our staff.

  • 6Effectively lead management related activities including regular management meetings; development of operational procedures;
  • fostering of good relationships with the client; providing services of the highest standards.

    7Be overall responsible for the day-to-day management of the Data Centre Critical Environment Operations team within the specified sites.

    8Manage annual contract budgets and accounts. Produce site related financial, activity and other statistical information and reports as requested.

    To provide input into regular management reports and Budget submissions and reviews.

    9Be the point of contact during significant events or multi-discipline technical escalations occurring within the specified sites.

    10As necessary, participate in any business continuity plans the team may be involved in.

    11Ensure data centre operations and CBRE business policies and processes are complied with at your sites i.e. effectively communicated, implemented and adhered to within the contract.

    12Ensure the provision of healthy and safe working conditions and that both clients and CBRE health and safety policy’s and process is effectively implemented across both CBRE and subcontractors activities, and are regularly reviewed.

    13Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence and equipment reliability and availability.

    Ensure structures support peaks and troughs in workload, and disaster recovery.

    14Ensure post holders are fully competent, and that effective succession planning arrangements are in place, monitoring staff retention rates and ensuring staff training & development plans are produced and implemented.

    15Ensure all absence is fully covered by suitably trained and experienced staff to ensure full 24 / 7 coverage.

    16Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.

    17Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

    Ensuring contractually agreed SLA’s and KPI’s within the Scope of Works (SOW) are met and necessary record retention demonstrating adherence.

    18Plan and schedule all maintenance subcontractors works and repairs. Ensure all accounts and documentation associated with these subcontractors is current and up to date on a monthly basis.

    19Ensure all subcontractors deliver a quality and competent service and that all contractual obligations are met.

    20Reach out to and liaise with global peers to ensure consistency across the accounts and compliance with client standards and best practice.

    21Manage and deliver repairs and minor project works, as required, within the data centre.

    22Promote and maintaining the core Values of CBRE.

    23Develop effective working relationship with all members of CBRE staff and the Client representatives.

    24Ensure the professional image of CBRE is presented to clients and visitors at all times.

    25Provide client and internal presentations via board room meeting format with the aid of suitable visual aids (e.g. PowerPoint).

    26Manage other tasks as directed by your senior management team.


    1Reporting to the Account Manager / Area General Manager / Business Unit Leader or Critical Facilities Director.

    2Accountability to the CBRE functional heads, as appropriate.

    3Maintains close working relationships with key client representatives.

    4Reporting directly to this position are all members of the FM and Critical Environment Operations teams.

    5Responsible for all sub-contractors utilised on the contract.

    6Financial responsibility for the full P&L, budgetary forecasting and financial management for the sites you are responsible for.

    Education Excellent general education is essential, ideally to degree standard in electrical, mechanical or equivalent experience.

    Training Must be able to demonstrate a career showing continuous personal development with at least two years’ experience in data centre management.

    Must be a certified Facility Manager or equivalent

    Experience with finance with exposure to invoicing, budgets and general business accounts.

    Experience(Essential) Managerial experience at Facility Manager or Contract Manager within a critical environment.

    Must understand all the associated safety code related requirements relative to providing the service. Experience with Health & Safety Risk Assessments and Control Measures.

    Experience of maintaining critical & temperature control conditioned environments.

    Detailed understanding and experience of the electrical and mechanical systems used in a data center environment, including : Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS / STS units, PDU / PMM units, Air handling units, chilled water systems,Fire Alarm systems, and FireSuppression systems (pre-action sprinklers).

    Prior experience of managing large scale outsourced contracts (values in excess of $5 million annually).

    Prior operations management experience including team management, work scheduling, and performance reviews

    Prior exposure to maintenance scheduling and subcontractor management and supervision

    Strong understanding of ticketing or workflow management systems and tools.

    Experience of managing escalation and emergency issues.

    Experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced support and projects.

    Familiarity with ISO / FISMA audit processes and documentation.

    Practical experience must include recruitment and line management / supervisory experience.

    Desirable) The development and review of teams, appraisal, and the application of effective people management practice.

    Experience with Project Management principles

    Aptitudes Excellent verbal, written and interpersonal communication skills, with the ability to communicate intelligently and effectively with the client, employees and subcontractors.

    Numerate and computer literate. Intermediate to advanced software skills MS Office (Excel, PowerPoint, Word), Visio and Microsoft Project.

    Character Excellent motivational and influencing skills, with high levels of personal integrity.

    Has vision, and able to communicate this effectively. A role model for customer service excellence and politically astute.

    Ability to communicate technical and business problems in a non-technical manner.

    Calm manner, able to work under pressure.

    Able to make sound decisions when needed.


    Able to contribute effectively across all business activities.

    Must have a high level of energy, be self- starters, confident and stable in manner.

    Organised, able to effectively prioritise and deliver within a dynamic and high pressure, business critical environments.

    Circumstances Will be required to travel on occasions to support operational delivery, and participate in training and business review.

    Some overnight stays may be required.

    Must be willing to be flexible in their working patterns as needed to support requirements dictated by the rhythm of the business.


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