IT Officer
Besteam Personnel Consultancy Limited
Kowloon
3d ago

Requirements

  • Degree in information technology, computer science or related discipline;
  • 1 - 3 years working experience in system administration

    Proficient knowledge in Microsoft operating systems and applications

    Solid experience in security, networking and general backend applications management such as Firewall, Routers, Switches, VPN

    Knowledge in WordPress is a plus

    Fresh graduate will also be considered

    Candidate with less experience will be considered as Junior IT System Administrator

    Responsibilities

    Handle users’ support requests (on-site, phone or per remote) and solving incidents in a reasonable time

    Escalate support requests to third party where needed and following up in order to ensure appropriate solution time

    Administration of company’s network and video conference system in collaboration with third parties

    Report support KPIs and indicate action needs to superior

    Set up hardware for new hires as well as user account administration

    Conduct IT trainings during on-boarding process

    Conduct tenders for needed services, hardware or commodity goods in IT surrounding comparing quotations including recommendation for management decision

    Assist in on-going in-house ERP developments

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