Regional Head of CTO Office
BNP Paribas
Hong Kong, Hong Kong, HK

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860.

Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs.

It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities : Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises : corporate clients and institutional investors.

Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

  • excluding partnerships
  • BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients.

    We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

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    Position Purpose

    The Head of APAC CTO Office / Chief of Staff manages the teams providing support to the CTO (Chief Technology Officer) including the Budget / PMO team, the Software Asset Management team, the IT Risk / OPC team and the assistants.

    She / he will actively support the CTO in all initiatives and duties, acting as relay to the management team, ensuring a strong governance is followed across IT Production.

    Key Responsibilities

    Main objectives of the Head of APAC CTO Office :

  • Manage the teams providing support to the CTO including the Budget / PMO team, the Software Asset Management team, the IT Risk / Operational Permanent Control team and the assistants.
  • Facilitate objectives cascading & follow up, ensure CTO actions monitoring

  • Assist the CTO to shape the IT Production Organization in line with IT Group Governance Principles and Procedures (ITG Governance)
  • Ensure that the IT Group Governance Principles and Procedures (ITG Governance) are implemented across APAC
  • Ensure efficiency in the strategic governance (framework, content, alignment, implementation)
  • Prepare CTO executive meetings presentation or contribution
  • Represent the CTO in some meetings
  • Take the lead on some projects or subjects by delegation of the CTO
  • Facilitate Continuous Improvement and problem solving
  • Facilitate Change Management & Efficient Communication within the organization
  • Contribute to Staff development & Mindset management
  • Organize and maintain the APAC IT Production Management OneNote (containing all important and critical information)
  • Assist the CTO to analyze industry best practices obtained from Gartner and incorporate them into the strategy
  • Organize and maximize the use of Gartner Analyst
  • Main Activities

  • Support the CTO in optimizing time management & focusing on value added for the organization. Maintain, organize and facilitate CTO’s commitments prioritization.
  • Support all initiatives launched by the CTO, especially in performance management, global communication, mindset & behavior management.
  • Improve Management processes efficiency when required.

  • Facilitate objectives cascading & follow up, from strategic ones to operational ones, or from CTO / Exco decision to concrete & long term implementation.
  • Assist in achievement of stated strategic goals and operational objectives. Monitor progress against goals.

  • Prepare CTO executive meetings summaries or contribution, presentations, & responses to various issues in advance of key meetings, as appropriate.
  • Coordinate actions of preparation with appropriate ExCo members or key stakeholders. On key meetings, presentations & issues, invite feedback from other stakeholders and make appropriate changes based on that input.

  • Ensure effective strategic governance (meeting cascade, roles and responsibilities, process framework, key governance processes efficiency, control framework).
  • Generally work behind the scenes to solve problems, mediate disputes, and deal with issues before they bubble up to the CTO.
  • Collect information from multiple sources on specific issues, analyze & provide guidance to resolve problems before / when they reach the CTO.

  • Facilitate Continuous Improvement at Exco Level but also within the organization. Take the lead on Problem Solving facilitation when needed, with delegation from the CTO.
  • Manage specific actions or coordinate initiatives as assigned on behalf of the CTO.
  • Build and maintain key stakeholders relationships (Exco members, managers, staff, functions, other chief of staffs ). Improve relationships through various forms of engagement.
  • Competencies (Technical / Behavioral)

  • Knowledge of CIB & CIB Businesses, organization, objectives
  • Knowledge of standard methodologies of Service Delivery and IT Governance (ITIL, COBIT)
  • Very strong knowledge of ITG Governance policy and procedure
  • Organization & Skills Management
  • Project Management / Lean / Process efficiency / Continuous improvement
  • IT Transformation & Change Management
  • Solid culture in Risk management
  • Experience in SLA is a plus
  • Independent, self-motivated and innovative with good problem solving, interpersonal and communication skills, and can foster teamwork
  • Good decision-making capability
  • Ability to work under pressure
  • Communication to a variety of audience (from technical and operational to C-level)
  • Excellent spoken and written English (French is a plus)
  • Regional exposure is preferred with experience working in different cultures in the Asia-Pacific region and willingness to travel as and when required
  • Specific Qualifications Required

  • University degree or equivalent in IT discipline
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