Associate - Post Trade
Hong Kong Exchanges and Clearing Limited
Hong Kong, Asia Pacific

Job Responsibilities :

  • Provide phone and email enquiry support to Investor and Clearing Participants
  • Handle complaints or dissatisfactions from participants
  • Liaise with other departments on daily operational problems when required. Refer suggestions and complaints to related departments for comments and actions.
  • Consistently identify process improvement opportunity and drive change
  • Conduct internal and external training on our service or new product if necessary.
  • Undertake other ad hoc tasks as assigned by supervisor
  • Job Requirements :

  • University Degree, preferably in Finance / Business Administration or related disciplines
  • At least 3-4 years' relevant experiences in securities firms or well-established financial institutions. Preferably in client service area or call center.
  • Basic knowledge on equity, derivatives and asset servicing is preferred
  • Good command of written and spoken English and Chinese; proficiency in Putonghua will be an advantage
  • Conversant PC skills including MS Word / Excel / PowerPoint / Access / Sharepoint
  • Candidates with less experience may be considered for the Officer
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