Field Operations Specialist - eCommerce
鰂魚涌, 香港
source : Dairy Farm

Requirements :

  • Manage day to day operation of customer facing 020 channels
  • Work with store’s frontline team members to ensure the execution of operation process according to guidelines
  • Monitoring and reporting of KPI achievements on a daily / weekly basis
  • Analyze the data and make recommendation to store on continuously improve operation efficiency
  • Ensures that the multiple stakeholders jointly deliver the best customer experience online & offline
  • Participate and contribute in various new project development
  • Consolidate feedbacks from frontline team members to
  • Work closely with Customer Service team to ensure a high level of customer satisfaction
  • Qualifications :

  • Experience in working on store operations, preferably in Hong Kong
  • Passionate in e-Commerce and 020 transformation of retail industry
  • Strong communication and inter-personal skills
  • Culture fit with the company is very important - must be able to embrace change, strive for innovation, and be results driven.
  • Comfortable working in fast-faced, agile, collaborative and competitive team environment.
  • Comfortable working cross cultures, especially with local HK, mainland Chinese culture, and MNC’s in HK.
  • Have experience and expertise in 020 with local HK insight, best to have local market experience
  • University degree with at least 2 year+ of related experience in e-commerce;
  • Fluent in Cantonese, English, Mandarin.
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