Senior Manager, Operational Risk Management
Hong Kong, HK

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Manager, Operational Risk Management with the resources to solve critical problems for the future of our business, which is why we need you.

Reporting to the Deputy Chief Risk Officer, Asia, this position will support the Asia Risk Management department on risk reporting and analysis.

Key areas of focus would be producing risk reports for senior executives, ongoing risk analytics development, periodic risk themes and trends identification, promoting a risk aware culture and increasing risk awareness through educational initiatives.

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with :

Risk management, audit, operations, compliance or technology background with sound experience in matters of increasing complexity.

Highly developed business acumen, and pragmatic approach to solving problems and implementing solutions.

In depth understanding of operational procedures at financial institution (preferably insurance).

Solid experience in designing, implementing, and validating the effectiveness of operational controls.

Solid working knowledge of enterprise and operational risk management frameworks and processes.

Proven leadership skills, along with strong program and project management capabilities and experience.

Strong communication skills, comfortable in providing presentations and conducting facilitation sessions.

Highly effective influencing skills.

Strong relationship building skills to build effective working relationships with Business Units and Corporate.

Creative problem solving and the ability to motivate others to implement new solutions.

Nice to Have :

Understanding of operational procedures at insurance industry is preferable.

On the job you will :

With the support of the AVP, Operational Risk Officer, scope out the most efficient and practical way to implement the Operational Risk Management Program throughout the Asia division ( the Division ) with particular focus on leveraging existing people, processes and systems and ensuring processes are sustainable once implemented.

Influence and gain buy-in from the Senior Leadership team of the various businesses by communicating program requirements and value proposition to gain the support needed to implement the program across the Division.

Train Business Unit resources to implement the operational risk management program within their Business Unit, including conducting Risk Control Self Assessments, collecting Loss Data, tracking Key Risk Indicators, and preparing Risk Dashboards / Reports.

The incumbent will need to spend significant time working directly with Business Unit staff on details of the implementation as necessary.

Working closely with the country Chief Risk Officers, play a leadership and advisory role to help the Business Units assess the best way to implement the operational risk management program.

Particular focus must be on understanding their existing risk and compliance processes to understand how best to adapt them to meet ORM program requirements without duplicating effort.

Review and challenge risk information provided along with the associated mitigation actions.

Ensure key operational risk exposures are reported and escalated to management, divisional risk management and that mitigating actions are identified and taken as appropriate.

Assist the AVP, Operational Risk in sharing of key information, including risk exposures, loss data and risk management / control best practices across the Division (including with other divisional risk / compliance / control officers) and liase with other Divisions to incorporate any learnings.

Transition from program implementation to risk oversight focus as program is implemented.

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives Better

A leadership team dedicated to your growth and success

A bold ambition and set of goals to be a leader in driving transformation in our industry

Our best. Every day.


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