Customer Care Associate - General Insurance Contact Centre
AXA
HONG KONG
1天前

Description

Role and Responsibilities

  • Handle customer enquiries in a timely manner from different digital channels, including Email, Web Chat and Letter etc.
  • Maintain good customer relationship and promote the company’s services
  • Liaise with internal departments to ensure proper resolution of customer enquiries
  • Address customer feedback / complaints professionally
  • Logging all customer queries in a clear and concise manner and adhering to internal SLAs for follow ups and response times.
  • Handle soft complaints from customers and liaise with internal departments to resolve the customers within specified timelines
  • Reply or follow up on incoming correspondence and emails
  • Build and maintain good relationship and teamwork within the team
  • Qualifications

    Qualifications and Education Requirements

  • Higher Diploma, Associate Degree or University Degree holder
  • At least 2 years working experience in contact center and / or insurance industry
  • Good command of spoken and written English and Chinese & PC skills
  • Good interpersonal skills, self-initiative with a passion for customer centricity
  • Attentive to details, well-organized with good problem solving skills
  • IIQE I and II insurance license preferred
  • What We Offer

    We offer excellent career prospects and attractive remuneration package to the right candidates.

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