Role and Responsibilities
Handle customer enquiries in a timely manner from different digital channels, including Email, Web Chat and Letter etc.
Maintain good customer relationship and promote the company’s services
Liaise with internal departments to ensure proper resolution of customer enquiries
Address customer feedback / complaints professionally
Logging all customer queries in a clear and concise manner and adhering to internal SLAs for follow ups and response times.
Handle soft complaints from customers and liaise with internal departments to resolve the customers within specified timelines
Reply or follow up on incoming correspondence and emails
Build and maintain good relationship and teamwork within the team
Qualifications and Education Requirements
Higher Diploma, Associate Degree or University Degree holder
At least 2 years working experience in contact center and / or insurance industry
Good command of spoken and written English and Chinese & PC skills
Good interpersonal skills, self-initiative with a passion for customer centricity
Attentive to details, well-organized with good problem solving skills
IIQE I and II insurance license preferred
What We Offer
We offer excellent career prospects and attractive remuneration package to the right candidates.