[J&J_Surgical Vision]
Johnson & Johnson Services, Inc
Mongkok, Hong Kong

Purpose :

  • This position is a key contributor for all warehousing anddistribution activities at the Hong Kong Regional Distribution Centre forJ&J Consumer Eye Health and Surgical Vision businesses.
  • This position will be enabling superior customer experienceby providing operational oversight and maintaining service quality of the 3PLactivities and the distribution costs.
  • She / he will also be involved in improvement initiatives andmanaging distribution efficiencies, more specifically, this position will be keyin driving projects to further deploy the Hong Kong Regional DistributionCentre strategy focused on a superior customer experience, in line with theJ&J Vision Deliver strategy.
  • Key Responsibilities :

  • Responsible for daily operational management of distributionactivities, but not limited to all the activities related to physical movementof products freight, customs, warehousing, value-added services, orderprocessing and transportation.
  • Own all D&L operational and systems processes; providetraining and issues resolution at RDC.
  • Linking with internal stakeholders (Commercial team,Planning, Quality, Regulatory, Finance, Regional COE) and external stakeholders(3PLs, Freight forwarders, Custom Brokers) across the organization in order toachieve objectives
  • Collaborate closely with Planning on capacity planning, newproducts, inbound volume
  • Responsible for IMPEX and Trade Compliance for Hong Kong SVand CEH operations
  • Act as SME for Hong Kong Regional Distribution SingaporeCenter in cross functional teams, both local as well as regional.
  • Responsible to prepare and monitor the distributionscorecard, containing metrics such as OFR, OTS, OTD, OS&D and PerfectOrder.
  • Facilitate MBR and QBR to track performance of the 3PL vendor.

  • Identify distribution best-practices, lead and managecontinuous improvement projects with 3PL partners.
  • Ensure all distribution activities comply with FCPA, HCBI,SOX guidelines, J&J Quality standards and local regulations such as customsand other trade compliance related matters.
  • Work with quality team to meet quality requirements inInbound and Outbound process; ensure DELIVER operations meet QA requirements
  • Work on creation, change management and timely closure ofall quality related actions e.g. SOP, WI, NCR, Change control
  • Customer Complaints Handling : complaint logging, followingup with operation team investigation and Complaint Closure.
  • Internal stakeholder complaints management and driving theclosure of each of the concerns by the internal stakeholders.
  • Qualifications

    Degree in a related field

    Minimum of 5 years of supply chain experience required, ideally in a distribution, customer service or planning related role.

    Experience in the healthcare sector is a plus.

    Strong Customer service, sense of urgency skills; proven track record of delivering against deadlines. Excellent collaborative skill.

    Ability to work locally and remotely, across functions and businesses.

    Excellent understanding of the import, export, warehousing, order processing & customer service processes.

    Experienced with an ERP, ideally SAP.

    Understanding of end to end supply chain processes and Supply Chain KPIs

    Ability to manage external interactions which may include customers, industry partners, third-party distribution centres and suppliers, transportation providers, and customer service centre vendors

    Strong written and verbal communication and presentation skills. English speaking required.

    Strong analytical ability

    Quality & compliance mindset and a drive for continuous improvement.

    Experience in working in a highly matrixed, complex organization.

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