This role supports all APAC Learning and Development (L+D) functions in project management, communications, administration, and logistics, including translation and validation of training resources.
In addition, the role supports the planning, tracking, and reporting of training programs and the sustainment of various L+D platforms and initiatives.
Finally, the role will provide light administrative assistance to the Vice President, APAC L+D.
The ideal candidate is highly organized and methodological, a strong communicator who can work independently and manage multiple projects and priorities.
Working with stakeholders, including administrators, hotel associates, and vendors, is expected.
Provide editorial and design support for projects and programs
Assist in creating PPTs, Workbooks, Job-aids, and other learning materials
Organize events for the APAC L&D department, such as quarterly meetings, engagement activities, and conferences
Support logistics of events, meetings, and conferences
Source and liaise with vendors and manage back-end approval, budgeting, and appointment
Plan and coordinate translation and validation tasks to ensure timely delivery and consistency in standards
Assist with the organization and facilitation of design sessions, focus groups, and pilots
Provide project management support, including the development and management of project plans and status reporting
Maintain APAC L+D's SharePoint site, ensuring that program materials and relevant assets are organized and updated
Obtain and process data from various learning platforms, databases, and survey outcomes
Upkeep of email distribution lists and other communications tools
1 year in similar role preferred
A hospitality / operations background will be an added advantage
Fluency in speaking and writing in English and Mandarin is required. Proficiency in additional languages such as Japanese and Korean would be an added advantage
Skills and Knowledge
Strong computer skills required, advanced Excel skills, MS Project, MS Word & PowerPoint
Strong English communication skills (verbal, listening, writing)
Have an eye for detail but also able to see big picture
Self-starter with strong tendency toward pro-active process improvement
Exceptional organizational skills. Effective in prioritizing work, following through on commitments and enforcing compliance to set submission deadlines
Proven track record in project management and experience in successfully leading projects and programs to on-schedule and within budget close
Ability to manage multiple projects simultaneously and work independently, strong time management skills
Adaptable to fast paced work environment with new and changing responsibilities
Ability to work effectively and independently in a team environment.
Effective conflict management skills and respecting a diverse, multi-cultural environment
Self-motivated, decisive, with the ability to adapt to change and competing demands
Able to work with ambiguity and flex to meet demanding timelines
Able to understand interdependencies between technology, operations, and business needs
Education or Certification
Bachelor’s Degree in Human Resources, Social Sciences, Business Management, or Hospitality preferred
PERFORMANCE CONTRIBUTIONS, COMPETENCIES & BEHAVIOURS
Builds strong working relationships
Shares thoughts and feedback in a professional way
Explains work in a way that encourages cooperation
Helps others feel valued and included
Works well with others regardless of their background or characteristics
Models the company culture of service, opportunity, respect, and fair treatment.
Acts when others are treated unfairly or are not valued and respected of their unique skills
Listens to and acknowledges different ideas and viewpoints
GENERATING TALENT AND ORGANIZATIONAL CAPABILITY
Shows an understanding of how each role on the team contributes to the work.
Shows an understanding of goals, processes, and reporting relationships within the department.
Provides, seeks, and acts on constructive feedback.
Shows an understanding of performance expectations.
Works with manager to set and prioritize developmental goals.
LEARNING & APPLYING PROFESSIONAL EXPERTISE
Sets own career goals and identifies areas for development.
Uses available resources and challenging assignments to improve performance.
Completes assigned training on time.
Shows an understanding of how own work impacts property and department performance.
Shows an understanding of the drivers of property and department performance.
Identifies innovative ways to improve productivity and guest / associate satisfaction.
Performs technical and complex tasks and solves problems within area of expertise.
Model technical excellence and communicates the benefits of specific techniques in area of expertise.
Uses appropriate facilities, equipment, and materials to perform the job.
Follows current policies, procedures, and legal requirements.
Building & Contributing to Teams
Works with team members to meet shared goals.
Shows an understanding of how the team contributes to broader success.
Shares with team members information needed to accomplish work.
Driving for Results
Takes responsibility for being innovative and delivering work that exceeds requirements.
Learns from mistakes
Participates in setting goals for the team or department
Looks ahead and lets manager know about the possible challenges in completing work assignments
Planning & Organizing
Keeps track of own current and future workload to makes sure everything is completed on time.
Prioritizes own activities and adjusts when appropriate.
Asks for and uses available resources to complete work.