Bachelor degree in Computer Science, Information System or related discipline
At least 3 year experience in Business / Data Analyst, preferable in apparel / sourcing / retail industry
Strong process design skills, know how to apply process analysis, design tools and techniques
Strong interpersonal skills to build relationships among the brands utilizing supported technologies
Good communication skills; able to articulate system related technical topics for non-technical audiences to quickly collaborate on end user processes and procedures
Must have a minimum of 3 years' experience with pcs, windows OS, and Microsoft products and have working knowledge of network fundamentals
Must possess ability to provide clear direction to others
Knowledge on SQL / MicroStrategy is a plus
Job Responsibilities :
Participate as a business support on IT projects.
Interview with stakeholders to capture their requirements.
Research and analyze all aspects of existing business practices and procedures.
Assists with the development of documentation including but not limited to : Business Requirement Document, Functional requirement specification, User Acceptance Test Plans and business / system process flow diagrams.
Partner with stakeholders to carry out UAT
Plan and manage the roll-out plan.
Develop training plan and conduct training
Supporting internal and external system users for technical and procedural guidence
Manage the Asia system enhancement request by communicate with system users about common frustrations, hindrances and other issues
Partner with team members to follow through technical support of company's PLM systems
Communicates resolution of issues, new functionality and business process to end-users
Administrative duties : Tracks time in time tracking tool, creation of procedural and technical support documentation, attends regular status meeting, emails, and other documentation