Supplied Services Manager
HSBC Group
Hong Kong, China


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Supplied Services Manager, Vendor Management

Operations - Supplied Services Department

Hang Seng’s Operations is a team of experienced banking operations professionals who strives for delivering time-to-market, efficient and world-

class processing services to customers, corporations, financial institutions and internal units.

Supplied Services Department is the dedicated unit to manage and oversee vendor management function for Operations functions, and is responsible for the Bank's operations on central cash processing, self-

service terminal operations, control and monitoring, customer correspondence printing, logistics and courier, and document scanning and storage.

We are currently seeking a high caliber professional to join our department as Supplied Services Manager, Vendor Management.

Principal responsibilities

  • Plan, direct and manage the daily operations of the vendor supplied services
  • Manage vendors to achieve high customer service standards and protect the Bank's interest by monitoring and controlling of daily operations
  • Oversee the risk and control of the team's operation and implement process improvement projects
  • Assist the Section Head / Head of Supplied Services to drive and implement process re-engineering projects and other managerial tasks
  • Communicate with internal departments and external vendors to provide quality services for the Bank
  • Requirements

  • University Degree in Business Administration or other relevant disciplines
  • Minimum of 5 years' working experience, with experiences in vendor management and / or procurement preferred
  • General knowledge of Bank's systems and procedures, governance and control framework
  • Good sense of operations on vendor supplied services on service domains covered by Supplied Services
  • Proficiency in both English and Chinese
  • Strong self-motivation with good communication and interpersonal skills
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Candidates with less experience will be considered for the position of Supplied Services Associate. )

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