Senior Manager, Digital, Innovation & Payment
DBS Bank
Queen's Road Central, Hong Kong, China

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.

As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Our financial solutions are not only the best in the business they were made just right for you.


  • Beresponsible for customer experience of digital journey and end-to-end digitalproduct launch, overseeing digital journey of deposit and secured loans
  • Developideas to grow online channel share and conversion funnel across our digitalplatforms
  • Collaboratewith internal and external stakeholders on customer journey
  • Driveusability tests by means of quantification (data) and qualification (verbatim)to assess market acceptance and iterate continuously to achieve the desiredoutcome
  • Supportpost-implementation tasks such as user training to touch-points, postimplementation review and escalation
  • Bethe internal and external evangelist for the products, helping stakeholdersunderstand product benefits and unique selling proposition
  • Requirements

  • Customercentric with eye for details, to develop best in class digital customer journey
  • Detail-oriented,self-motivated with a strong sense of ownership and accountability
  • Keeninterest in emerging digital trends and how to apply them to improve digitalcustomer experience
  • Teamplayer with good interpersonal skills
  • Excellentcommunication skills to manage internal and external stakeholders
  • Ableto work in dynamic environment
  • Atleast 6 years of relevant working experience in customer experience, design,UX / UI, product & project management
  • Knowledgein banking and finance and experience in agile projects and digitaltransformation project is a plus
  • Universitygraduate, preferable in Business, Finance, Marketing or Information Technology
  • Fluentin English and Cantonese
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