As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.
As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.
Our financial solutions are not only the best in the business they were made just right for you.
Beresponsible for customer experience of digital journey and end-to-end digitalproduct launch, overseeing digital journey of deposit and secured loans
Developideas to grow online channel share and conversion funnel across our digitalplatforms
Collaboratewith internal and external stakeholders on customer journey
Driveusability tests by means of quantification (data) and qualification (verbatim)to assess market acceptance and iterate continuously to achieve the desiredoutcome
Supportpost-implementation tasks such as user training to touch-points, postimplementation review and escalation
Bethe internal and external evangelist for the products, helping stakeholdersunderstand product benefits and unique selling proposition
Customercentric with eye for details, to develop best in class digital customer journey
Detail-oriented,self-motivated with a strong sense of ownership and accountability
Keeninterest in emerging digital trends and how to apply them to improve digitalcustomer experience
Teamplayer with good interpersonal skills
Excellentcommunication skills to manage internal and external stakeholders
Ableto work in dynamic environment
Atleast 6 years of relevant working experience in customer experience, design,UX / UI, product & project management
Knowledgein banking and finance and experience in agile projects and digitaltransformation project is a plus
Universitygraduate, preferable in Business, Finance, Marketing or Information Technology
Fluentin English and Cantonese