CRM Manager – Luxury / Retail - 45k PM
Hong Kong, Hong Kong Island

CRM Manager Luxury / Retail - 45k PM A global luxury retail brand is now looking for a Local CRM Manager to champion their local CRM operations.

This is an exciting opportunity to lead the development, operation and optimization of all things CRM, to grow customer communities, help understand customer’s needs, improve CRM performance and drive commercial value.

Job Responsibilities : Develop and execute effective CRM strategyProactively improve and optimise customer communicationsManage and set team targetsHelp develop local CRM strategy and execute local campaignsLife-

time-value : maximise the LTV of the customer by creating and implementing an industry-leading customer retention strategyDatabase : take ownership of the customer database, as one of the primary assets of the company.

Segment and optimise the database to maximise revenue while ensuring maximum customer engagement.Manage a team of threeThe Candidate : Minimum four years working inside of CRM and Data AnalyticsExcellent analytical skillsMust have experience of writing reports inside of CRM Fully fluent in English and Cantonese If you are interested in this position please apply now.

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